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Returns ​

Capture returns from every channel into one inbox. Inspect, decide outcome, and let the per-unit P&L follow the unit through the return — including the fees the marketplace charged you.

The spreadsheet problem ​

Returns are the part of operations that hurts twice. The first hurt is the lost revenue — a sale that becomes a refund. The second hurt, which most resellers don't see until the books close, is the silent leakage: return shipping fees, restocking fees the marketplace charges you, units that come back damaged and can't be resold, units that come back to the wrong warehouse, units that come back and just disappear into a pile because nobody had time to inspect them. Every one of those is a real cost that your inventory tool doesn't know about and your margin reports don't reflect.

Most sellers learn to live with it. The "real" return rate on the books is the line item from Amazon's return report — but the actual cost of returns, fully loaded, is two to three times higher once you count fees, freight, and write-offs. The gap shows up at year-end as a number you can't explain.

What Rilk does ​

Returns are a first-class workflow that captures the inbound unit, lets you inspect it, makes you choose the outcome (back to stock, re-grade, dispose), and reconciles all the fees from settlement data automatically.

  • Unified return inbox across Amazon, Walmart, eBay, Shopify, and BackMarket.
  • Inspection workflow — a structured intake where each return is examined, photographed, and graded before it goes anywhere.
  • Outcome routing — back to stock as A-grade, route to refurbishment for regrading, or dispose with a write-off cost tied to the unit.
  • Per-unit cost basis continues through the return so a unit that originally cost you $42 still costs $42 when it lands back in inventory.
  • Settlement reconciliation catches return fees automatically — the $8.50 return shipping deduction from your Amazon settlement, the restocking fee, the chargeback — all of it ends up in the per-unit P&L for that exact unit.
  • RMA workflow with customer-facing return authorization, address routing, and reason codes.
  • Customer communications — return confirmations, refund processed notifications, in-flight tracking.

How it changes your day ​

Before: A customer initiated a return on Amazon. The unit shipped back to your warehouse three weeks later in a battered box. Your receiver opened it, eyeballed it, and put it back on the shelf as "Grade A". The Amazon refund had already processed. The $8.50 return shipping fee was buried in next Friday's settlement report, which nobody opened until end of month. The "real" loss on that return — refund + return shipping + the fact that the unit was actually Grade B not Grade A — was somewhere between $34 and $52. Nobody knew which.

After: The return appears in Rilk's inbox the moment the customer initiates it. When the unit arrives, your warehouse opens its record, photographs it, and grades it during inspection. The system already knows the refund amount and the return shipping deduction from the settlement data. The unit's per-unit P&L is updated in real time. If the inspection says it's now Grade B, the workflow hands the unit off to the refurbishment team. There is no $34-to-$52 mystery.

Before: A unit came back damaged beyond repair. Your team threw it in a bin labeled "to dispose". Three months later, your accountant asked for a list of write-offs. Nobody had it.

After: The receiver marked the unit "dispose" at the inspection step. The cost — whatever it was — got tagged as a write-off on the unit's record. At quarter-end you pull a single report: every unit disposed in the period, by reason code, with the full cost basis. It's auditor-ready.

What's included ​

  • Unified returns inbox across every marketplace channel
  • Inspection workflow with photo capture and condition grading
  • Outcome routing: restock, re-grade, dispose
  • RMA generation with reason codes
  • Customer-facing return authorization and tracking
  • Settlement reconciliation of return shipping fees, restocking fees, and chargebacks
  • Per-unit P&L that reflects the full return cost, including all fees
  • Return rate reporting by SKU, by channel, by reason code
  • Write-off tracking with audit trail

Works with ​

  • Related capabilities: Regrading for units that need work before they can re-list, Reporting for return rate by SKU and channel, Multi-channel sync for restocking back into the pool

Get started ​

Built for resellers and refurbishers.

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