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Regrading ​

When a unit comes back or comes in as B-stock, change its condition, log the parts and labor that went into it, and relist it at the right price. Per-unit profit follows the unit, every step of the way.

The spreadsheet problem ​

Every refurbisher knows this story. A unit comes back with a cracked screen. Your tech replaces it, charges the parts to the cost-of-goods spreadsheet, and slaps a "Grade B" sticker on it. Then it goes back to a shelf. Then somebody lists it on BackMarket at a B-grade price. Then it sells. Then six months later, when you're trying to figure out whether that SKU is profitable, you have a problem — because the spreadsheet says "Grade B, $42 in parts" but the inventory system thinks it's still the original A-grade unit at the original cost. The numbers never line up. The P&L is approximate. The decisions you make on top of it are approximate too.

The deeper problem is that condition isn't a column — it's a workflow. A unit's grade can change two or three times over its life. It came in as A-grade. It got returned and dropped to B. The tech replaced a part and bumped it back up. Or it came in as a customer return, was inspected, downgraded to C, refurbished, upgraded to B, and finally sold. None of that fits in a "condition" column on a row in a spreadsheet. None of it survives a year-end audit. And none of it tells you whether refurbishment is actually making you money.

What Rilk does ​

Every physical unit has its own record. When you change the condition, log a service cost, or move it between locations — that history is attached to the unit and persists for the unit's entire life. Per-unit profit is calculated from the actual cost and the actual sale price, not from an average.

  • Condition grading workflow — A / B / C / D (or whatever scale fits your business), with audit trail of every change.
  • Service cost capture per unit — parts, labor, time — billed to the specific serial number, not averaged across a SKU.
  • Re-listing at the new grade — once a unit is regraded, it can be listed on the channels and at the price points that match its new condition.
  • Per-unit profit and loss reflects the regrading workflow — original cost + service costs - sale price = real profit on that exact unit, not a model-level estimate.
  • Multi-step refurbishment workflows — track a unit through inspection, repair, testing, repackaging, and back to active inventory.
  • Serial-level tracking so you always know which specific unit went out the door, what condition it was in, and what it cost to get it there.

How it changes your day ​

Before: A customer returned a laptop. Your tech inspected it, swapped the battery, charged $35 in parts to "service costs" in the accounting tool, and stuck a Grade B sticker on the box. The inventory tool got an "RTS" flag and the unit went back on the shelf. When it sold a month later on BackMarket for $310, you celebrated — until tax season, when your CPA asked what the per-unit cost was on that unit specifically. Nobody knew. The closest you could do was "the average for that SKU is around $190", which was probably wrong by $40 either way.

After: The tech opens Rilk on a tablet at the bench, scans the serial, logs "battery replacement, $35 parts, 25 minutes labor" against that specific unit, and changes the grade from A to B. The unit's cost basis becomes original cost + $35 + labor rate × 25 minutes. When it sells for $310 on BackMarket six weeks later, the per-unit profit is calculated from the real cost — and your CPA can pull a per-serial-number report any time.

Before: You'd run a margin analysis on your refurbishment program and the numbers would be all over the place. Some months looked great. Some months looked terrible. You couldn't tell whether you were actually making money on the refurb side or just shifting losses around between line items.

After: Refurbished units have their own segment in the reporting. You can see exactly which models earn their service cost back and which don't. You can see which technicians' work has the highest re-return rate. You can see whether the B-grade price on BackMarket is high enough to justify the labor. The decisions stop being gut calls.

What's included ​

  • Serial-level inventory tracking across every channel
  • Condition grading with a configurable scale (A/B/C/D, or yours)
  • Service cost capture per unit — parts, labor, time, notes
  • Multi-step refurbishment workflows with audit trail
  • Re-listing tools that re-publish a regraded unit at its new condition
  • Per-unit P&L that reflects the full lifecycle, including all service costs
  • BackMarket integration so B-grade and C-grade units can be listed where the buyers are
  • Refurbisher reporting: re-return rate by technician, margin by model, sell-through by grade

Works with ​

Get started ​

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