Software for 3PL operators

You fulfill for other brands. You need clean separation between clients, multi-warehouse picking and packing, and a daily report each client can actually read.

You're probably dealing with…

• A WMS that's good at picking but can't connect to your clients' marketplaces directly — so you're getting orders by CSV drop, by email, or worst case by login-sharing.
• A shipping bolt-on that handles labels but lives in a different system from the pick lists, so the pack station has two screens open and an associate is alt-tabbing all day.
• A "per-client report" that's actually a manual export, joined with a freight bill, joined with a return file, sent on Monday morning at 10 a.m. and questioned by your client at 10:15.
• Tenant separation that exists in your head but not really in the software — and you live in fear of one client seeing another's data.
• A new client onboarding that takes two weeks of configuration, because the WMS needs to learn the new SKU set and the shipping tool needs to learn the new return address and the reporting tool needs to learn the new branding.
• A peak-season pick wave where the same five SKUs are coming from three different aisles for three different clients, and the wave plan was put together by hand.
• A billing reconciliation at month-end where you're matching what you shipped against what each client thinks you shipped — line by line.

Here's what changes with Rilk

Each client lives as its own tenant on Rilk. Their catalog, their orders, their inventory, their returns. The data is cleanly partitioned — when you're operating in one client's tenant, you don't see another's. When you switch contexts, the whole interface follows. No accidental cross-talk. No "wait, which client am I in right now."

Order intake is automatic via multi-channel sync. Each client connects their own Amazon, Walmart, eBay, BackMarket, and Shopify accounts to their tenant. Orders flow into the same fulfillment screen you're already running. No CSV drops. No email forwarding. No login-sharing.

The pick-pack-ship operation runs on one screen. Pick waves group across clients when that makes sense (efficient pack stations, single tote with separators) and run client-specific when it doesn't (a peak-season FBA prep job that needs its own dedicated lane). Shipping handles UPS, FedEx, USPS, and DHL labels straight from the pack screen, in the client's branded packing slip and return address.

Per-client reporting is the part 3PLs care most about. Daily volume, throughput, on-time-ship rate, return rate, exception rate — by client, by warehouse, by SKU. Saved reports auto-deliver. Your client opens an email Monday morning and the report is already there, in their inventory dashboard, branded to them. The "what did you ship for me last week" conversation stops being a Slack ping at 10:15.

And because Rilk also handles purchase orders and returns, you can offer your clients the receiving and returns sides of the operation as part of the same engagement. New inventory lands with a real cost basis. Returns triage routes to A-stock or to the regrading lane depending on the client's policy.

Capabilities that matter most for you

• Multi-channel sync — Each client connects their own marketplace accounts to their own tenant. Orders flow in automatically.
• Shipping — UPS, FedEx, USPS, DHL labels with per-client branding, packing slips, and return addresses.
• Reporting — Per-client, per-warehouse, per-SKU. Saved reports auto-deliver to your clients on their cadence.
• Returns — Per-client triage policy: restock, re-grade, write off. Refund reconciliation handled.
• Purchase orders — Receive new inventory against POs your clients write or that you write on their behalf.

A day at 3PL operator with Rilk

• 7:30 a.m. — Morning order release. Tonight's batch is across six client tenants. Wave planning surfaces shared SKUs and packstation efficiencies — clients are still separated cleanly, but the floor team moves once.
• 9:00 a.m. — Pick wave hits the floor. Aisles light up, totes get loaded. Each tote carries its client's order set.
• 10:30 a.m. — Pack stations running. UPS, USPS, FedEx labels print to thermal printers per station. Packing slips carry each client's branding.
• 12:30 p.m. — A receiving truck arrives — new inventory for two of your clients. Scan against the PO, allocate freight cost. Inventory lands in the client's tenant with real cost basis.
• 2:00 p.m. — Returns intake. One client has a high-touch returns policy (inspect, photograph, route to regrading), another wants speed (inspect, restock if cosmetically fine, write off otherwise). Both flows run on the same screen, on the same intake.
• 4:00 p.m. — Daily reports auto-deliver to each client. Volume shipped, on-time rate, exception list, returns. Your phone doesn't ring tonight asking "where's my report."
• 5:30 p.m. — Glance at the warehouse-level dashboard: today's throughput, today's labor, today's exception rate. Pinpoint the bottleneck for tomorrow. Done.

A note on pricing

Rilk's Company plan is $499/month flat per company — and on the 3PL operator side, "company" usually means one tenant per client. Most 3PLs end up on the Enterprise plan with volume pricing across multiple client tenants on one master account, plus dedicated onboarding for each new client.

That's a conversation, not a self-serve flow. Talk to sales → and we'll size it to your operation.

Customer quote (placeholder)

"We had a WMS, a shipping tool, a reporting tool, and a Slack channel that was basically a customer-service tool. Rilk replaced the first three. The Slack channel got a lot quieter. Our clients see the data they need without asking, and our floor team runs on one screen."

— General manager, multi-client 3PL

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Adjacent playbooks: multi-channel brand and refurbisher / regrader (some 3PLs run their own private label or rebuild operation on the side). If you're comparing options, the vs. ShipStation page is worth a read.