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Inventory not syncing across channels
Stock showing different numbers on different marketplaces? Usually it's one of a few simple things — here's how to check, calmly.
What's usually going on
When a channel's stock looks off, it's rarely a deep problem. Most of the time it's a connection that needs a nudge, a listing that isn't linked to the right product yet, or a very recent sale still settling in. Rilk is built to keep every channel in step from one stock pool, so once the cause is cleared, the numbers line back up on their own.
Work down this list in order — the first few checks resolve the large majority of cases.
What to check
1. Is the channel connected and healthy? Open Company Settings → Marketplace integrations and look at the channel's status. If it needs reconnecting — a marketplace can expire access on its own schedule — click through to re-authorize. A channel that's asleep can't send or receive updates, and that's the most common reason one marketplace drifts from the rest.
2. Is the listing linked to the right product? Rilk keeps stock in step by matching each marketplace listing to a product in your catalog by SKU. Open the product and check its per-channel listing view: if a listing isn't linked — usually because its SKU doesn't match — that channel won't share the pool until it's connected to the right product. Line the SKUs up and the listing joins the pool.
3. Did a sale just happen? A very recent order may still be applying across your other channels. Give it a moment and refresh — Rilk updates every channel in the background, and a fresh sale can take a short beat to show everywhere.
4. Is the pool shared on purpose? If two listings point at the same product, they share one stock number by design — that's multi-channel stock sync doing its job, not a bug. Selling one unit lowers the available count everywhere that product is listed, which is exactly what keeps you from overselling. If a channel should carry its own separate stock, list it against its own product instead.
TIP
Numbers that look "wrong" are often the pool working correctly — one unit of stock can only be sold once, so it counts down across every channel at the same time. See how Rilk keeps stock in sync.
Still looks off?
If you've checked the connection, confirmed the SKU link, and given a recent sale a moment to settle, and a channel still doesn't match — reach out. In the app, choose Get Support to open a ticket or start a chat; share the SKU and the two channels that disagree, and the team can look at it with you.
Do it in Rilk
Most sync questions clear up right where you are. Sign in, open Products or Company Settings → Marketplace integrations, and choose Get Support → Guides — Rilk walks you through the checks step by step, and Get Support puts you in touch if you're still stuck.
Related
- Multi-channel stock sync — how one stock pool stays accurate everywhere.
- Connect your marketplaces — check or reconnect a channel.
- Products overview — where your catalog and per-channel listings live.
- Multi-channel sync — why selling on one channel updates the rest.